At www.shopcurious.com we make every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible. To this end, we have several delivery services available and, where possible, you can choose how you would like your order to be delivered. Please note, however, that the delivery of your order may be restricted to a particular service depending on the size, weight and chosen destination of the package. We endeavour to dispatch all orders within 24 hours however we do ask for your patience during busy periods.
Your order will be packed and dispatched, provided:
- The item you have chosen is in stock
- The delivery address has been verified
- Payment has been approved
We will send you an initial email confirming receipt of your order; then a further email confirming that your order is ready for dispatch along with your shipping reference number. Where an item is not in stock, we will advise you of the anticipated time for delivery (if such item will be available in future). Orders can be delivered to either business or residential addresses, however all packages will require a signature on receipt of delivery. It is customary for the dispatch companies we use to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. Shop Curious can not take responsibility if a notification card is not left in any instance.
Delivery costs are calculated automatically and added to your bill at checkout. Standard delivery is normally 2 working days for items in stock to addresses in the UK, Northern Ireland and the Republic of Ireland. Please allow up to 4 working days in total. Standard delivery costs are as follows:
- £4.00 for extra small items, and £1.00 for each additional extra small item
- £6.95 for small items, and £2.00 for each additional small item
- £10 for medium sized items, and £5.00 for each additional medium item
- £25 for large items (bulky or unconventional size), and £20 for each additional large item
- £50 for extra large items (those requiring two people to carry), and £40 for each additional extra large item
Should you need your items in a hurry, we would be only too pleased to try to help. We may be able to get orders for items in stock to you overnight (Monday-Saturday only) in the UK, Northern Ireland and Republic of Ireland. This only applies to orders made before 2.00 pm and is priced at an additional charge of £3.00 per item, regardless of size. Please note that there may also be exceptions to the availability of this service, in which case we will notify you by email and, if a £3.00 charge has already been made, this will be refunded.
A same day courier service is also available, please email us at firstname.lastname@example.org or telephone us on 020 8870 9930 for an individual quote.
Orders will be wrapped in tissue paper and packed in a ShopCurious bag. Gift wrapping will be charged at an additional £5.00 per order. We use basic, kraft-style paper with wool and/or coloured ribbon trim. Wherever possible we try to use eco-friendly wrapping and recycled packaging materials.
We are able to deliver most items all over the world. Depending on your location, international delivery takes between 3 -7 working days. A signature may be required upon receipt. ShopCurious.com is, however, unable to calculate local customs and sales tax with international deliveries. You may be notified by your local customs authority once your order has reached your country regarding sales tax to be paid before you may receive your goods.
We also accept telephone orders for international deliveries – please call +44 208 870 9930. Callers from the USA should dial 011 44 208 870 9930. We can arrange various posting options and can also offer a courier service for one to two day delivery to most parts of the world - please email us at email@example.com or telephone us on +44 208 870 9930 regarding delivery options.
The following charges apply for overseas postage:EU (European Union only)
- £7.50 for extra small items, and £2.00 for each additional extra small item
- £13.50 for small items, and £3.50 for each additional small item
- £22.50 for medium items, and £7.50 for each additional medium item
- £60 for large items, and £50 for each additional large item
- £100 for extra large (2 men to carry), and £80 for each additional extra large item
Overseas (USA and other non-EU)
- £10.00 for extra small items, and £3.00 for each additional extra small item
- £17.50 for small items, and £5.00 for each additional small item
- £32.50 for medium items, and £10.00 for each additional medium item
- £80 for large items, and £65 for each additional large item
- £150 for extra large (2 men to carry), and £125 for each additional extra large item
If you require any further information about ordering online and delivery information, then please contact us by telephone on (UK) 020 8870 9930 (non-UK) +44 20 8870 9930 or via email to firstname.lastname@example.org.
Is my information secure?
Protecting your credit card and order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet. SSL is the gold standard in Internet encryption technology, which means it is a highly sophisticated method of scrambling data as it travels from your computer to our websites servers. Whilst SSL is of a high standard for internet security, it does not provide total protection against loss by unauthorised access or hacking. ShopCurious will not be liable in the event of any loss arising from any such unauthorised access or hacking.
Some versions of browsers and some firewalls do not permit communication through secure servers like the ones we use to process orders at ShopCurious. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
If your browser or firewall does not support SSL, you will not be able to connect to the server, which means you wont be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please call to place your order by phone at (UK) 020 8870 9930 or (outside UK) +44 208 870 9930.
Effective 1st May, 2008
We constantly strive to ensure that the products we bring to your door are of the highest quality. However if, for any reason, you wish to return your purchase, we will refund or exchange items that are sent back to us within 10 days - all we ask is that you return items in a saleable condition, unworn, with the original packaging and ShopCurious labelling intact. Although we are not able to refund P&P charges or returns postage, www.shopcurious.com will never charge to send an exchange item to you. Please note that we advise you to obtain proof of posting (free from your Post Office) as unfortunately we cannot be responsible for returns.
We are sure you understand that safety and hygiene considerations prohibit us from exchanging certain items within our range, such as earrings, undergarments, swimwear and lipsticks. This will be clearly stated within the product descriptions. Our vintage clothing, accessories and collectable products are not guaranteed to be as new and any marks or damage will be noted on labels attached to said items. These items can only be returned if defects are found other than those listed by ShopCurious. Customer service is of premier importance to us at www.shopcurious.com. Your confidence in us and the service we provide is our only priority. We believe our returns policy is extremely fair and open, however, there are some stipulations that we make in the interest of efficiency:
In the event of refunded return, we require that you return the new and unused goods to us with all the original labelling attached within 10 days (UK), 14 Days (International) of receiving the goods. New and unused means there are no marks on the item or wear on the tags and the item has been returned to us in its saleable condition. ShopCurious.com will not accept returns for any non-faulty items that have been worn, washed and/or tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags. For hygienic purposes, returns/exchanges on earrings, underwear, swimwear or lipsticks cannot be accepted. There is no return or exchange for sale items. Please note, ShopCurious.com cannot refund shipping and/or delivery charges whether they be within the UK or abroad. We ask that all International customers are aware that all international customs duties and sales taxes can not be refunded. All items purchased on the shopcurious.com web site must be returned to our head office at the responsibility of the sender. Shop Curious cannot be held responsible for items lost or delayed when being returned.
In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style, and colour subject to our stock availability. All exchange enquiries can be made by contacting email@example.com with 'EXCHANGE' in your subject heading. Exchanged items can only be dispatched after the returned goods have been received.
How to proceed with your return or exchange
Please email us at firstname.lastname@example.org within 48 hours of receipt of goods to advise that you would like to make a return or exchange. In your subject heading please state whether you are claiming for a RETURN or EXCHANGE. Indicate whether you would like to make a return or exchange and state the desired item(s), size, colour etc. Exchanges will be subject to our stock availability. Securely wrap and package the item with a note detailing your request and send to our head office address. Please send your return or exchange to ShopCurious Ltd, 602 Milliners House, Eastfields Avenue, London SW18 1LP. We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages that we do not ship ourselves.
Receiving a refund
Once your package has been returned to us within the above stated timeframe unless otherwise authorized by the ShopCurious head office, we will begin to process your refund request. Each item will be checked and once verified your refund will be processed in the original payment format. All undamaged, correctly returned products will be credited to the original purchaser’s credit card including VAT where appropriate for all EU country customer excluding shipping charges. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from shopcurious.com.
Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall contact you. ShopCurious reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only items which Shop Curious can confirm as new and unused will be eligible for a return or exchange – and that have reached our returns department within the time frame outlined above (unless otherwise organized). ShopCurious will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed.
A refund or exchange will not be issued for items which fail to meet our standards as set out above.
If someone has sent you a gift from ShopCurious that wasn’t quite to your satisfaction, then you can return it in exchange for another product. In the event of a gift return, we require that you return the new and unused goods to us with all the original labelling attached within 10 days (UK), 21 days (International) of receiving the goods. Please contact our head office to organise an online purchase with your credit note. Please be aware that you will be required to pay any difference in cost and any additional shipping charges.
Trading Address: ShopCurious Ltd, 602 Milliners House, Eastfields Avenue, London SW18 1LP
Telephone: UK 020 8870 9930
Outside UK: +44 (0)208 870 9930
Effective 17th February, 2010
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